Soft Skills That Set Successful VAs Apart (And How to Build Them)

Soft skills might seem “invisible,” but they’re what make clients feel confident, trusting you with their business. They make collaboration smoother, problems less severe, and outcomes more effective.

LinkedIn’s Global Talent Trends report notes that 92% of hiring professionals say soft skills matter as much or more than hard skills. Here are the top soft skills every Virtual Assistant (VA) needs.. plus how to build them!

1. Communication

Being able to write clearly, speak with confidence, and listen actively is vital when you’re not in the same room as your team or client.

Why it matters: Remote work relies on communication tools such as email, Slack, and Zoom. Being able to share updates, ask questions, and give feedback without confusion is crucial.

How to improve it:

• Practice writing short and clear emails.
• Record yourself speaking to check tone and clarity.
• Ask for feedback on your communication style.

2. Time Management

Working remotely means managing time and priorities without supervision. Great virtual assistants (VAs) use systems to stay on track.

How to Build It:

• Use time-blocking methods or Pomodoro timers.
• Prioritize tasks with tools like Trello or Todoist.
• Set daily goals and stick to them — discipline breeds results.
  

3. Proactiveness

Being proactive means you don’t wait to be told what to do. You look ahead, spot potential issues, and suggest solutions.

Why it matters: Clients love it when a VA takes initiative and makes their life easier.

How to improve it:

• Keep a list of recurring issues and propose improvements.
• Check in regularly, even if you aren’t asked.
• Look for small ways to add value beyond your tasks.

4. Emotional Intelligence (EQ)

EQ includes empathy, self-awareness, and the ability to read situations. Remote work requires even more emotional intelligence to understand team dynamics virtually.

How to Build It:

• Pause and reflect before replying to messages.
• Acknowledge others’ feelings.
• Ask for feedback and listen without defensiveness.

5. Adaptability

From changing tools to new client expectations, adaptability is crucial.

How to Build It:

• Be open to learning new platforms (e.g., CRMs, automation tools).
• Accept challenging tasks outside your comfort zone.
• Stay updated via online courses or webinars.

Final Thought

You can teach someone how to use a spreadsheet or a project tool. But soft skills? Those take intention, practice, and self-awareness. The good news? These are skills you can build every single day for long-term success!

Soft skills are often what clients remember most about working with you. 

Start building it, and apply to our WFH opportunities whenever you are ready!