FAQ

Frequently Asked Questions

Recruitment & Hiring

We offer long-term jobs that can last anywhere from 3 months to several years.

Applications take 5-7 business days, but can sometimes be less or more time depending if there are any additional instructions from the client.

Yes, send us your resume and we will keep it in our database. We will then send you a weekly email with any new job openings.

No. We only contract Filipinos that are living within the Philippines.

Due to the high volume of applications, our recruiters diligently work through each one to ensure a thorough evaluation.  
If you haven’t heard from us after 1-2 weeks, please review and apply to other job opportunities.

We will still assess and endorse you for any role that fits your qualifications.

Your work schedule will be based on your client’s time zone. For example, if you work for a client located in Sydney, Australia, you will work on Eastern Standard Time, which is 2 hours ahead of Manila. Full-time contractors will have to be logged on for a total of 9 hours per day, which includes a 1-hour lunch break and two 10-minute breaks. Part-time contractors work a minimum of 4 hours with one 10-minute break.

You are required to have somewhere quiet to work within your house, a 20 Mbps minimum internet connection, and an up-to-date suitable computer. Once hired, the following tools are required to be installed on your computer: Team Viewer and Virtual Coworker’s proprietary time-tracking software.
The time tracking software will take a screenshot randomly during your working hours. You are expected to work from home and may only work from a contingency location such as an internet shop if you encounter a power interruption or interruption with your internet connection at home.

You will log into our online time-tracking management system at the start of each shift. At random intervals, the system captures your screen every few minutes. You also update the activity tracker every 30 minutes, to let your client know what you are currently working on. This system is also used to record your attendance and prepare your payroll, so all contractors are required to be logged in throughout their entire shift.

Yes, you are placed on a probationary period for the first 6 months; during this time the client may terminate your contract within 7 days for any reason. After 6 months, the client is required to give two weeks notice.

Compensation / Pay

Salaries depend on a lot of factors such as your skills and work experience. We pay competitive salaries as we like to attract the best candidates.

The company releases salary once a month. The payout is scheduled at the end of the month BETWEEN the 25th and 30th of the month. Payment will be deposited directly into your bank account. This can typically take a few days, depending on your local bank, weekends, and public holidays. Once hired, you may inquire more information from our Payroll team.

Payment is via bank transfer through Transferwise. Any bank is acceptable.

Overtime pay is paid at the normal hourly rate.

You will be paid in Philippine Pesos.

As independent contractors, we do not deduct any taxes, government dues, or contributions. You will have to process those as individuals or voluntary members.

As an independent contractor, the benefits mentioned are not offered.

As independent contractors, you are not entitled to any paid days off, whether a holiday or leave. It is left to the client’s discretion if they would like to pay for time off or ask you not to work specific days.

Resignation / Termination

Any staff tendering resignation is required to render 2 weeks’ notice before they can completely stop working.

Re-applications will be subject to our Recruiter’s evaluation.

If a staff is terminated for business-related decisions, i.e., no more work, we will make you a priority for an endorsement to other job openings that suit your qualifications.

The hours/days you worked for the client will be paid as usual after participating in an exit interview unless there aren’t any disputes from the client. There is no termination pay.