It has been great to work with VC. As a small company we really couldn’t afford a call centre, but by outsourcing this to the Philippines we have been able to and provide much better customer service for our customers. It is a daunting prospect to set up a call centre in a foreign company, but VC made this easy by pre-scanning all candidates and giving us a shortlist to interview. All spoke great English and had loads of experience in call centres. They also send us through daily reports and screen shots of the work done, and handle the whole HR side of it making it as simple as possible for us. We treat the staff like part of our team and hardly notice they are not here as the contact is so frequent!
Posted on September 16, 2019